Privacy Policy, Client Rights and AI Use
Privacy Policy, Client Rights and AI Use
PRIVACY AND HEALTH INFORMATION COLLECTION
Speech with Impact is an independent practice under the ownership of Speech with Impact Pty Ltd.
You may contact Speech with Impact by writing to 19 Shaw St, Bardon, QLD 4065, by emailing admin@speechwithimpact.com or by calling 0411776726. You have the right to gain access to the information held by Speech with Impact about you.
Speech with Impact needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover when another speech pathologist will be providing you with ongoing assistance.
Speech with Impact may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment and return to work, school or kindy.
Speech with Impact will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your speech pathology management, may be forwarded to you by us, unless you instruct Speech with Impact not to forward this type of information. Your written consent will be obtained at the start of your treatment in order to carry out the above activities.
Information at Speech with Impact is stored securely and only practice staff have access to it. Speech with Impact takes all reasonable steps to ensure that information collected about you is accurate, complete and up to date.
You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to Speech with Impact it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this policy or about your management can be directed to Speech with Impact — admin@speechwithimpact.com or 19 Shaw St, Bardon QLD 4065.
Speech Pathology Australia Code of Ethics
It is fundamental to the professional responsibilities of speech pathologists that we observe the highest standards of integrity and ethical practice. You can read the Speech Pathology Australia Code of Conduct here.
National Code of Conduct and complaints
You should expect safe and ethical healthcare from every health service you use. That's why there is a Code of Conduct for general health services like this one. You can read the code here.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
CLIENTS RIGHTS AND RESPONSIBILITIES
Speech with Impact respects and fully commits to upholding the rights of all people, including those with disabilities. Speech with Impact is committed to ensuring its clients are made aware of their rights and responsibilities and supported to exercise them. Speech with Impact acknowledges that people with disability have the same human rights as other members of the community and that the community has a responsibility to facilitate the exercise of those rights.
Statement of Rights — Clients have the right to: fair treatment regardless of gender, religion, disability, cultural and linguistic background or age; honesty, respect, dignity and a regard for privacy and individuality; information and support to access services in the community; to be an active partner in the services provided; make informed decisions and choices about the services they receive; a safe, secure and comfortable environment whilst using the service; quality services, appropriate to their needs and age; support that takes into account lifestyle and cultural differences; pursue a grievance about the service and have it resolved in a timely and appropriate manner; have a support person, advocate or ally of their choice represent them; and use their own money and property as they determine, with their choices respected by others.
Statement of Responsibilities — Clients have a responsibility to: respect other people's rights to a safe, secure and comfortable environment; treat other clients, staff and volunteers with fairness, honesty and respect; respect other people's rights to privacy and confidentiality; follow the programs' policies and procedures as they relate to clients and access to support; maximise disclosure of information required for goal setting and effective therapy; and partner with your Speech Pathologist for best outcomes.
If you feel your rights are violated, you can speak directly to a staff member, or send an email:
Phone: 0411776726
Email: admin@speechwithimpact.com
OUR APPROACH TO ARTIFICIAL INTELLIGENCE (AI)
Speech with Impact recognises that artificial intelligence (AI) is increasingly used in the delivery of health services, and we are committed to using AI safely, ethically and transparently, consistent with the Speech Pathology Australia Position Statement on Artificial Intelligence in Speech Pathology (2024) and Ahpra's guidance on meeting professional obligations when using AI in healthcare.
How we may use AI
AI tools may be used at Speech with Impact to support administrative tasks such as drafting correspondence, preparing resources, or managing practice operations. AI may also be used to support — but never replace — clinical work, such as assisting with the preparation of draft reports or therapy resources.
AI does not make clinical decisions at Speech with Impact. Every assessment, diagnosis, treatment plan and piece of clinical advice is made by a qualified speech pathologist, who reviews, verifies and takes full professional responsibility for any information or content that has been generated or assisted by AI before it is used or shared with a client.
Your privacy
We will never enter identifiable personal or health information into an AI tool unless that tool has appropriate privacy and security safeguards in place, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where AI tools are used in a way that involves your personal information, we will seek your informed consent beforehand, explain how and why AI is being used, and record that consent in your file.
Your choices
You have the right to ask whether AI has been used in any part of your care, and to decline the use of AI in your assessment or treatment at any time, without it affecting your access to our other services. If you would prefer we do not use AI-assisted tools in relation to your care, please let us know and we will accommodate this.
Questions or concerns
If you have any questions about our use of AI, or wish to raise a concern, please contact us on 0411 776 726 or admin@speechwithimpact.com.
Sources: Artificial Intelligence in Speech Pathology: Ethical Considerations (SPA, 2024), Meeting your professional obligations when using Artificial Intelligence in healthcare (Ahpra), Guidance on privacy and the use of commercially available AI products (OAIC)